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Mapping Experiences Complete Creating Blueprints PDF Fa946d2f8

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Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams PDF




by James Kalbach : Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams

ISBN : #1491923539 | Date : 2016-05-05

Description :

PDF-20a32 | Customers who have inconsistent, broken experiences with products and services are understandably frustrated. But it’s worse when people inside these companies can’t pinpoint the problem because they’re too focused on business processes. This practical book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. With this unique tool, … Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams


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Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams by by James Kalbach

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